At koko11, your privacy is more than a legal obligation — it is a responsibility we take seriously. We practice a transparent data protection policy, employ the latest encryption technology, and never sell or rent your personal information to any third party without your consent.
We build your trust through privacy practices that are consistent, transparent and grounded in the latest security technology.
All data transmitted between your browser and koko11's servers is encrypted using the same 256-bit SSL technology used by leading financial institutions. No third party can intercept or read your information while in transit.
Koko11 does not sell, rent, or disclose member personal information to any third party for marketing purposes. Your data is used solely for platform operations, identity verification, and improving the user experience.
As a koko11 member, you have the full right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will process your request within the timeframe required by law.
Koko11's privacy policy is built in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that all data collection, processing and storage practices comply with the requirements set by the Personal Data Protection Commissioner.
All member personal data is stored on servers protected by a multi-layered access control system, advanced firewalls, and round-the-clock security monitoring. Only specifically authorised personnel may access member records.
In the event of any data security breach affecting member information, koko11 is committed to notifying affected parties within the timeframe required by law and taking immediate remediation steps.
Koko11 (hereinafter referred to as "we", "the platform", or "koko11") operates the website koko11.pro along with all mobile applications and related services. We take user privacy seriously and are committed to protecting your personal information.
This Privacy Policy is written in English for the convenience of members in Malaysia and clearly explains what information we collect, how it is used, and the rights you hold as a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010.
We encourage you to read this document in full. If any section is unclear or you have questions, our customer support team is available via Live Chat 24/7.
Koko11 collects various types of information to enable us to provide a safe, seamless, and high-quality service to our members. Below are the categories of data we collect:
During the account registration process, we require the following information:
To comply with KYC (Know Your Customer) requirements and anti-money laundering laws, we may require:
Every deposit and withdrawal transaction is recorded, including the amount, date, time, payment method, and transaction status. This information is required for account management, legal compliance, and dispute resolution.
We automatically record technical data when you use our platform, including:
| Data Categories | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Information | Account management & identity verification | Throughout the active account period + 7 years |
| KYC Documents | Legal compliance & KYC | 5 years after account closure |
| Transaction Records | Accounting & tax compliance | 7 years as required by law |
| Technical Log Data | Security & system maintenance | 90 rolling days |
| Game Data | Dispute resolution & audit | 2 years from session date |
The information we collect is used solely for legitimate and reasonable purposes. The following are the main ways we use your data:
Koko11 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in certain limited situations, we may share your data with the following parties:
We work with third-party service providers that help us operate the platform, including payment processors, game providers and cloud infrastructure providers. All parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
We may disclose your information to relevant authorities when required by Malaysian law, court order or regulatory requirement, including in investigations of financial crime or money laundering.
In the event of a merger, acquisition, or sale of koko11 assets, member information may be transferred as part of the business assets. Members will be notified in advance via their registered email, and the new privacy policy will apply thereafter.
The koko11 platform uses cookies and similar tracking technologies to enhance your experience and ensure the security of your login session. Below are the types of cookies we use:
Required for core platform functions such as login session verification and security. Cannot be disabled.
Helps us understand how members use the platform for improvement purposes. Data is collected in aggregate and anonymised form.
Stores your preferred settings such as language, time zone and display preferences for a more personalised experience.
Helps us measure the effectiveness of promotions and campaigns within the koko11 platform only — not shared with external advertisers.
You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of some platform features.
Koko11 servers are protected by multiple layers of security encompassing high-level data encryption, an intrusion detection system (IDS), next-generation firewalls and round-the-clock security monitoring by our dedicated IT team.
Access to member personal data within koko11's internal systems is restricted to authorised staff based solely on their job requirements. All access is logged and regularly monitored to detect any unauthorised use.
We retain your personal data only for as long as it is needed for the specified purpose or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.
While koko11 takes comprehensive technical measures, you are also responsible for keeping your account secure. Use a strong and unique password, do not share your login credentials with anyone, and enable two-factor authentication (2FA) if available on your account.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by koko11:
You may request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete data.
You may request the deletion of your data, subject to legal obligations we are required to fulfil.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict how we process your data in certain situations.
You may request your data in a structured, machine-readable format for transfer.
To submit any request related to the above rights, please contact our privacy team via Live Chat or email at [email protected]. We will process your request within 30 business days.
In the course of operating the koko11 platform, your personal data may be stored or processed on servers located outside Malaysia, including in other Southeast Asian countries or regions where our cloud infrastructure providers operate.
Any cross-border data transfers are carried out with assurance that protection standards equal to or higher than Malaysia's PDPA requirements are applied. We ensure that all international service providers we engage comply with recognised international data protection standards.
The koko11 platform is intended for adults aged 18 years and above only. We do not intentionally collect or process any personal information from individuals under the age of 18.
All new registrants are required to confirm that they are 18 years of age or older at the time of registration. Our KYC process also helps ensure compliance with this minimum age requirement.
The koko11 platform may contain links to websites of our game providers or business partners. Please note that once you click those links and leave the koko11 platform, our Privacy Policy no longer applies.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit before providing any personal information.
Koko11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any amendments made will be published on this page with the latest update date.
For significant amendments, we will endeavour to provide advance notice to members via their registered email or a prominent notice on the platform at least 7 days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
Live support is available 24 hours a day, 7 days a week via the Live Chat button on our platform.
Send your privacy enquiries to [email protected] and we will respond within 2 business days.
We are committed to addressing every enquiry seriously and ensuring your privacy rights are fully respected. Your trust is koko11's top priority.