This document contains all the rules, rights and responsibilities governing the use of the koko11 platform. Please read carefully before registering and using any of our services.
Before reading the full document, here are the six most important points covering the core of koko11's Terms and Conditions.
Registration is open to individuals aged 18 and above only. Each player may only hold one active account. Opening multiple accounts will result in immediate account termination without balance refund.
All bonuses are subject to the wagering requirements stated in their respective promotional terms. Bonuses cannot be converted directly to cash without first fulfilling the specified requirements.
All deposits and withdrawals must use payment methods registered under the member's account name only. Withdrawals to third-party accounts are strictly prohibited and may result in account freezing.
Members are fully responsible for keeping their password and login credentials confidential. koko11 will never ask for your password through any communication channel. Do not share your account details with anyone.
Koko11 provides self-control tools including deposit limits, loss limits, and self-exclusion options. We encourage all members to use these features to ensure a healthy and controlled gaming experience.
Koko11 reserves the right to suspend or terminate the account of any member found to have violated these terms, engaged in fraud, money laundering, or bonus abuse, without prior notice.
In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:
Section headings in this document are for reference purposes only and do not affect the interpretation of the terms.
Koko11 services are offered exclusively to individuals who meet all of the following eligibility requirements. Account registration is subject to these requirements without exception.
Each individual, IP address, device, phone number, email address, and mailing address may only be associated with one koko11 account. Opening multiple accounts — whether intentionally or otherwise — is a serious violation that may result in:
The koko11 platform operates to serve players in Malaysia. It is the member's responsibility to ensure that use of this platform does not violate any laws or regulations applicable in their region. koko11 is not liable for any legal consequences arising from the use of the platform in unauthorized jurisdictions.
During registration, members are required to provide accurate, complete, and up-to-date information. koko11 reserves the right to request identity verification documents at any time to confirm the accuracy of the information provided. Providing false or misleading information during registration is sufficient grounds for account termination.
Members are fully responsible for keeping their account login credentials secure. This includes choosing a strong password, not sharing login details with anyone, and ensuring you log out after each session — especially on shared devices.
Members are responsible for all activity that occurs in their account. If you suspect unauthorised access to your account, please contact koko11 support immediately so we can take the appropriate protective measures.
Accounts that show no activity (login, deposit, or gameplay) for 12 consecutive months will be classified as inactive. Inactive accounts may be subject to a monthly administration fee of RM10 or the current balance, whichever is lower, until the balance reaches zero or the account is reactivated. Members will be notified via their registered email before this fee is applied.
Members may request account closure at any time by contacting koko11 customer support. Closure requests will be processed within 5 business days. Any eligible cash balance will be returned via the original payment method once all review conditions have been met.
Koko11 accepts deposits via a variety of local payment methods, including FPX (online banking), Touch 'n Go eWallet, Boost, Maybank2u, CIMB Clicks, local bank cards, and USDT. Deposits are processed automatically and are typically credited to your account within minutes.
Minimum and maximum deposit limits vary by payment method selected. Detailed information on current limits is available on the deposit page within the platform. koko11 reserves the right to amend these limits at any time with reasonable notice.
To submit a withdrawal request, members must:
Koko11 does not charge any processing fees for standard deposits or withdrawals. However, payment providers or receiving banks may impose their own fees, which are beyond koko11's control. Any taxes related to winnings are entirely the member's responsibility under applicable tax laws.
Koko11 offers a wide range of bonuses to members, including welcome bonuses, reload bonuses, cashback bonuses, free spins, and other periodic promotions. Each bonus has specific terms stated on its respective promotions page, and those specific terms are to be read together with these general terms.
All bonuses received are subject to wagering requirements before any withdrawal from the bonus balance is permitted. Wagering requirements vary by bonus type and will be clearly stated in the relevant promotional terms. In general:
Koko11 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. koko11 also reserves the right to decline bonus issuance to any member suspected of abuse or who does not meet the promotion's eligibility criteria.
All games on the koko11 platform use Random Number Generator (RNG) technology that has been certified and audited by recognized independent certification bodies. The outcome of all games is final and cannot be disputed except in cases of proven technical error.
In the event of a technical disruption, software error, or system failure during a gaming session, koko11 will endeavor to restore the session. If restoration is not possible, the affected wagers will be returned to the member's account. koko11 is not liable for any gains or losses caused by technical disruptions beyond our control.
The use of bots, automation scripts, artificial intelligence software or any other tools designed to automate gameplay is strictly prohibited. Violations of this rule will result in immediate account termination and forfeiture of all wins obtained through such means.
Minimum and maximum wagering limits for each game are set by the game provider and displayed within the game interface. koko11 reserves the right to amend these wagering limits at any time in accordance with operational and compliance requirements.
As a responsible and compliant platform, koko11 conducts a KYC (Know Your Customer) process to verify member identities. This process is mandatory before the first withdrawal and may be requested at any time by our compliance team.
Documents that may be required for the KYC process include:
KYC review is typically completed within 1–2 business days once all required documents have been received. If the submitted documents are insufficient or unclear, our team will contact you for additional information.
All documents and information submitted for KYC purposes are stored with 256-bit SSL encryption and accessed only by authorized personnel. This data will not be shared with third parties except as required by law. For more information, please refer to Privacy Policy ours.
Koko11 is fully committed to the principles of responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship.
The koko11 platform provides the following self-control tools, accessible directly from your account settings:
Please contact our support team or consider using our self-control tools if you find yourself: gambling with money you cannot afford to lose, feeling stressed or anxious when not gambling, lying to family members about your gambling activity, or being unable to stop despite having resolved to do so.
For more information and helpful resources, visit the Responsible Gaming ours.
Koko11 reserves the right to take disciplinary action against any member account that violates these terms and conditions. Actions that may be taken include written warnings, temporary restrictions, account freezing, account termination, or legal action, depending on the severity of the violation.
The following activities are strictly prohibited on the koko11 platform and may result in immediate account termination:
During an investigation into any suspected breach of these terms, koko11 reserves the right to temporarily freeze the account in question. Balances in frozen accounts will be preserved during the investigation and returned if no violation is proven.
The koko11 platform is provided "as is" without any warranties, express or implied. koko11 makes no representation that the platform will operate uninterrupted, error-free, or free from viruses or other malicious code at all times.
Under no circumstances shall koko11's total liability to a member exceed the amount deposited by that member in the 30 days prior to the claim. koko11 is not liable for any indirect, consequential, special or exemplary losses, including loss of profit, data or business opportunity.
Koko11 is not liable for any delay or failure to fulfill obligations caused by factors beyond our reasonable control, including but not limited to natural disasters, large-scale internet outages, government actions, war, or pandemics.
Koko11 collects members' personal information for the purposes of platform operations, identity verification, fraud prevention, and regulatory compliance. Types of data collected include registration information, transaction records, platform usage data, and device information.
Information collected is used solely for the following purposes:
For more detailed information on how koko11 collects, uses, stores, and protects your personal data, please read Privacy Policy ours, which forms part of this overall agreement.
Koko11 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform unless otherwise stated.
For significant amendments, koko11 will endeavour to provide advance notice to members via their registered email or an in-platform announcement at least 7 days before the changes take effect. It is the member's responsibility to review these terms periodically.
Continued use of the platform after amended terms are published constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must discontinue use of the platform and contact our support team to close your account.
These Terms and Conditions are governed by the laws applicable in the jurisdiction where koko11 operates. Any disputes arising from or related to these terms will be resolved through the dispute resolution procedures established by koko11.